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Glencoe Visitor Centre
Planning for Sustainable Tourism - a warm welcome in the glen

 

" We wanted to build a visitor centre that would provide the visitor with a much better quality of visit while minimising the environmental impacts and acting as a much better ‘shop window’ for the wider community of Glencoe".

Derrick Warner, National Trust for Scotland

Glencoe VC
managing visitor impact The first Glencoe Visitor Centre and car park were opened in 1976 as a joint experiment between The National Trust for Scotland and The Countryside Commission for Scotland. The idea was to provide the visitor with a place to park with toilet facilities, where they could buy refreshments and to make information about the area available. The number of visitors for whom it was estimated the building would be able to cope was about 50,000 each summer. It reached this limit in its first year.
construction When the original centre was demolished in 2002 it had been trying to serve nearly 150,000 people. It was, at times, overcrowded and was not always the best ‘first experience’ of the area for visitors. After a major community consultation exercise, the new centre was opened in May 2002 on a site away from the scenically sensitive part of the Glen and closer to Glencoe village itself. The centre is designed to be able to manage 200,000 visitors.

designThe complex was laid out in the form of a ‘clachan’ or Highland settlement with various traditional style (small and low-lying) buildings rather than one large structure. The buildings were arranged around a stand of existing native trees with the absolute minimum of tree felling. This helped to bring the virtually untouched, naturally regenerating landscape right up close to the visitor as they moved among the various parts of the centre via external boardwalks. Soils from the area have been used around the buildings so natural regeneration of plants will take place rather than using imported ‘landscaping’ species.

The buildings themselves were constructed on above-ground beams resting on ‘pad foundations’. This allows tree roots and natural groundwater to travel unhindered across the site.

 

All the timber used in the construction has been sourced from within Scotland from sustainably managed woodlands. For example, Oak and Sycamore floors, Larch for external cladding and laminated Oak for windows and doors. Internally the doors are of Scottish Birch, Elm and Alder with Birch lined ceilings. No timber has been chemically treated, but selected hardwoods have been deliberately chosen that require little attention. Any finishes are in breathable and organic paint.
Glencoe VC Inside
reducing wasteThe building is extremely energy efficient; having 250 mm of ‘warmcel’ recycled insulation (chopped up newspaper – fire and bug proofed with borax) in all floors, walls and ceilings. The walls are 10" thick. Double glazing and extremely low levels of air infiltration with ‘breathing wall’ construction also combine to reduce the energy loads and benefit the indoor climate. The ‘breathing’ walls mean that moisture in the indoor air which can be a problem in tightly sealed buildings, is slowly and constantly permeating outwards to the wall cavities, where it dissipates without harm to the structure.

Rooflights were specially designed to allow downflow of incoming air at the foot of the skylight and exhaust of warmer air at the top. The windows were designed and built in Dornoch, from Scottish Oak from Newtonmore and to seal them into the wall, sheep’s wool was used – a Norwegian idea.

All the materials have been vetted for the extent to which they are healthy to the site and to visitors. There is not a single concrete block in the entire site and no PVC.

What heat is required is provided by a heating system fuelled by locally sourced woodchips (from forest thinnings). It is CO2 neutral, environmentally friendly and provides all the hot water for the caravan site too. Passive solar energy also contributes to many parts of the clachan. Energy requirements are lower than conventional buildings.

The whole site is served by a new private water supply collected in a new reservoir and filtered before use. It is treated via a silver/copper ionisation process not chlorine. Water is also used sparingly – the WCs are super-low flush. An enlarged and environmentally sensitive sewage works has been installed for the Clachan and the neighbouring caravan site before discharge into the River Coe. It is an efficient system using simple but state of the art recycling technology to cope with seasonal variations. A new footpath link has encouraged centre visitors to also visit Glencoe village and to support local businesses.

communicating with visitorsThe centre has various displays telling the full story of Glencoe, from its beginnings as a volcano, through its shaping by the ice age, to the coming of man and the history of inhabitation including the famous Massacre of Glencoe. The interpretation has tried to take a balanced approach and has looked at all viewpoints During the planning of the exhibition three major themes were chosen to underpin the detailed story and the use of various media such as ‘touch screens’:- The People, The Mountains and Conservation for the Future.

The centre has received a gold award as part of the Green Tourism Business Scheme (GTBS). Click here for further information about this scheme.

For further information about the Glencoe Visitor Centre and the work of The National Trust for Scotland in Glencoe please contact:

Website: www.nts.org.uk

The Visitor Centre Manager
The National Trust for Scotland
Glencoe Visitor Centre
Glencoe, PH49 4LA
Tel: 01855 811307
Fax; 01855 812010
Email:
glencoe@nts.org.uk

updated on 3 February 2004

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Tel: 01463 244671
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